Customer Service Assistant

About the role

We are looking for a highly organised and customer-focused Bookings Adviser to join our growing team. You will be the first point of contact for customers, responsible for managing bookings, coordinating schedules, and ensuring a smooth and professional experience from enquiry through to completion.

Key Responsibilities

• ▸ Handling inbound and outbound calls, emails, and enquiries
• ▸ Booking vehicles in for servicing, repairs, and maintenance
• ▸ Coordinating workshop schedules and managing diaries efficiently
• ▸ Liaising with customers, technicians, and suppliers
• ▸ Providing updates on vehicle progress and completion times
• ▸ Ensuring accurate data entry and maintaining booking systems
• ▸ Delivering excellent customer service at all times

Requirements

• ▸ Previous experience in a customer service or bookings/scheduling role (automotive experience is a bonus but not essential)
• ▸ Strong communication and interpersonal skills
• ▸ Highly organised with excellent attention to detail
• ▸ Ability to work in a fast-paced environment and manage multiple tasks
• ▸ Confident using computer systems and booking software
• ▸ A proactive and positive attitude
• ▸ Office-based roll / Milton Keynes

Package Includes

• ▸ Competitive salary (dependent on experience)
• ▸ 23 days holiday plus bank holidays, and your birthday off
• ▸ Private healthcare
• ▸ Supportive and friendly team environment
• ▸ Opportunities for growth and development
• ▸ Stable, full-time position within a well-established business
• ▸ Employee Assistance Programme (EAP)
• ▸ Working Hours: Full-time, Monday to Friday